1. Platform operator

Ospery is a technology platform that enables businesses to connect with customers, accept payments, and receive payouts through licensed third-party payment providers.

2. Nature of the platform

The platform provides product and service listings, QR-based commerce tools, buyer messaging, order notifications, receipt generation, refund request workflows, and AI business assistance.

Ospery does not operate as a bank or licensed payment processor and does not sell or deliver products or services listed by sellers.

3. Seller responsibilities

Sellers are responsible for the accuracy of product and service listings, pricing, product descriptions, delivery or fulfillment of products, service quality, and compliance with applicable laws.

4. Payment processing

Payments are processed through licensed third-party providers including pawaPay and Stripe. Depending on the transaction flow, funds may be collected within the payment provider environment and allocated to sellers through platform-managed payout processes.

Seller earnings are recorded within the platform and become eligible for payout after a defined protection period. Payouts are executed through payment provider systems to the seller’s registered account or mobile money wallet.

Ospery does not operate financial accounts, issue wallets, or independently custody funds.

4A. Seller balances and payouts

Seller balances are tracked within the platform for transaction and payout purposes. Funds from completed transactions remain in a protected state during the refund window before becoming eligible for payout.

Once the protection period has passed, eligible balances are paid out to the seller through the payment provider linked to their account.

5. Seller fees and commissions

Ospery may charge platform fees for subscriptions, platform service fees, advertising services, and AI service credits. Where applicable, Ospery records commissions through its platform ledger.

6. Refunds

Buyers may submit refund requests through the platform within the defined refund window. Sellers review the request and may approve or decline it. If approved, the refund is processed through the original payment provider using the original payment method. Approved refunds during the protection period prevent the transaction from being paid out to the seller.

7. Prohibited activities

Sellers may not list illegal goods or services, counterfeit or infringing products, stolen goods, unlawful weapons, illegal drugs, or fraudulent services.

8. Seller communication

Sellers must not use messaging to harass buyers, send spam, conduct scams, or distribute malicious content.

9. Seller verification

Verification may include identity information, business information, and payment account details. Failure to provide required verification may result in restricted platform access.

10. Product and service delivery

Sellers are solely responsible for fulfilling orders, delivering physical products, providing services as described, and resolving delivery issues.

11. Ratings and reviews

Sellers may not manipulate ratings, post fake reviews, or pressure buyers to leave positive reviews.

12. Account suspension

Ospery may suspend or terminate seller accounts for fraud, abuse, repeated complaints, or security concerns.

13. Limitation of liability

Ospery is not liable for product quality issues, delivery disputes, service performance, payment provider failures, or disputes between buyers and sellers.

14. Intellectual property

Sellers retain ownership of their product images, branding, and content, but grant Ospery a license to display this content within the platform.

15. Changes to this agreement

Ospery may update this seller agreement from time to time. Continued use indicates acceptance.

16. Governing law

This agreement is governed by the laws of England and Wales.

17. Contact

For seller support inquiries: support@ospery.app.